Paints, thinners, certain glues or cements/pastes. Aerosols or compressed gas canisters. Rockets, kits containing rockets with or without igniters, igniters, hobby fuel (both quart or gallon).
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Providing an exceptional customer experience is a mission we take seriously. That's why, when it comes to radio control (RC) fun, we don't toy around. Our advances in model aircraft and vehicle stabilization, 2.4GHz control and ready-to-run convenience have made RC hobbies more exciting and more accessible than ever before.
More importantly, we love RC just as much as our customers do. Any product that bears the Horizon Hobby name was developed by a team of in-house experts, many of whom have decades of experience in the hobby. But our commitment to a great experience doesn't stop at the drawing board.Every Horizon Hobby product is backed by the best customer service you will find in any industry. Horizon employs nearly 700 people and sells products in more than 100 countries around the world. Corporate headquarters, along with the main distribution facility and product service center, are located in Champaign, Illinois.
Additional distribution centers are located in Ontario, California and Barsbüttel, Germany (site of Horizon Hobby GmbH). California is also home to the Losi RC car division (Ontario) and the Athearn train line in Long Beach. At Horizon Hobby, we help people have fun with hobbies. That's why, when it comes to radio control fun, we don't mess around.
We're always striving to answer e-mails as quickly as possible.